At Camden Medicals, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns and refunds policy below.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right, please contact us at info@camdenmedicals.co.uk stating your order number and the reason for return.
Conditions for Returns
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. For health and hygiene reasons, we cannot accept returns on vitamins, supplements, or any health products where the seal has been broken or tampered with.
Mobility aids and equipment must be returned in their original packaging, unused and undamaged. Items that show signs of use or damage will not be accepted for a refund.
How to Return an Item
To initiate a return, please follow these steps:
- Email us at info@camdenmedicals.co.uk with your order number and reason for return.
- We will provide you with a return authorisation and shipping instructions.
- Pack the item(s) securely in the original packaging and send them to the address provided.
You are responsible for the cost of return postage unless the item is faulty or we have sent the wrong product. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, we will process your refund to your original payment method within 14 days. Please note that your bank or payment provider may take additional time to process the refund to your account.
Refunds will include the cost of the item(s) returned. Original delivery charges will only be refunded if you are returning all items from your order and the return is due to a fault or error on our part.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery at info@camdenmedicals.co.uk. Please include your order number and photographs of the damage. We will arrange a replacement or full refund, including any return postage costs.
Wrong Item Received
If you receive the wrong item, please contact us immediately. We will arrange collection or provide a prepaid return label, and send the correct item to you as quickly as possible.
Exceptions
The following items cannot be returned or refunded:
- Vitamins, supplements, or health products with broken seals
- Items that have been used or are not in their original condition
- Items returned more than 14 days after delivery
Contact Us
If you have any questions about our returns and refunds policy, please email us at info@camdenmedicals.co.uk.
Last updated: 30 March 2026